Technical Support Specialist Cluj-Napoca

Technical Support Specialist
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

At Garmin we create products that are designed indoors for outdoor activities. We do this to enable our customers to make the most of their time spent pursuing their passions.

We are a global company with offices in the US, Europe and Asia. In these centers, we carry out the various stages of product development, from initial concept to mass production of
-
- sell units. We embrace a vertically integrated business model with strategic design, manufacturing, distribution, sales and support centers around the world to maximize our value to customers.

Currently, in our Cluj office, we are looking for a experienced colleague to join our IT Support Team.

From this role you will:

• Provide support and perform complex troubleshooting

• Install and maintain workstations technologies (Desktops, Laptops, Monitors, Printers, etc. )
• Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Maintain printing systems and assist with network printer system maintenance
• Maintain physical security systems
• Research, resolve, and respond to questions received via telephone calls,
  - mail,
  - ups, and callbacks in a timely manner, in accordance with current procedures
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
• Monitor conference room performance and maintenance schedule
• Handle complex calls to the relevant IT Support teams and, when required, arrange for external technical support
• Create documentation and improve the existing one when needed

Requirements

• Demonstrate proficient use and knowledge of standards and procedures
• Experience of using and configuring Microsoft, Linux and Apple Operating Systems
• Good knowledge of Microsoft Office Desktop Applications
• Familiarity with server room and network equipment
• Demonstrates moderate familiarity with troubleshooting and research tools
• Demonstrates familiarity with asset, service, monitoring, and documentation tools
• Experience with Active Directory account administration
• Familiarity with laptop, desktop and printer hardware
• Experience with ticketing system
• Familiarity with HW, both on the endpoint and Data Center
• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a small team setting
• Experience of working in an IT Service Desk team
• Bachelor's degree with at least 3 years experience or equivalent combination of education and relevant experience
• Proficiency in English

Would be a plus:

• ITIL, Project Management Certification

Benefits

Benefits to enhance your experience:

• 24 days off each year plus extra vacation days based on years at Garmin and compensation for legal holidays.
• Health package subscription and yearly budget for glasses.
• Monthly budget for sports and wellbeing activities.
• Local and global career development programs (training, mentorship, technical and leadership development, and more).
• Access to
  - learning platforms and support for technical conferences attendance.
• Loyalty bonus within the company, plus other special bonuses (for holidays and personal life events).
• Meal tickets.

Yours exclusively when part of our team:

• Significant discount for Garmin products.
• Employee stock purchase plan.
• Contribution to the retirement plan (Pillar 3).
• Garmin products available for testing and borrowing.
• A comprehensive event series championing wellbeing, sports, and community tailored to foster holistic health (featuring sports events, classes, hackathons, parties, and more).
• Other benefits which we invite you to discover along the recruitment process.

Garmin Cluj is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, national origin, sex, age or disability.