Technical Support Specialist (with Italian)

Technical Support Specialist (with Italian)
Bucureşti
Bucharest, Bucharest, Romania

The Technical Support Specialist (Italian & English Speaker) is the primary customer facing contact for Consumers (B2C) of the Honeywell Home product range.

Your primary responsibility is to help customers to solve technical issues (post sales) and to answer any questions about the features and capabilities of the products (pre-sales). Your product portfolio will include heating control devices, different types of thermostats, security systems, Home Alarm Kits and their accessories, Quick Start Alarm Kits and their accessories, Doorbells).

JOB DUTIES:

Case Management: recording and tracking of all activities in CRM (Service Cloud)

Identification, investigation and resolution of support requests

Developing and maintaining technical Knowledge Base content

Timely communication to customers with focus on customer service and relationship building

Utilizing the SFDC article knowledge base to resolve customer issues in a timely manner.

Coverage of Technical Support Helpdesk (Phones, mail, email,
- chat, social media coverage and web support) for the Honeywell product portfolio

Provide
- and
- sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.

Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to Tier 2 and/or appropriate resource.

Build relationships with customer base and become knowledgeable about the customer’s needs. If the question could not be answered within the initial contact, keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.

Support the
- sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base
- ownership requires ongoing efforts to continuously create and enhance solutions in the database.

Create, track and monitor CRM records for all incoming support requests.

Keep CRM system updated with current information on the support case, related activities and resolution.

Maintain and extend product knowledge by
- study and by attending relevant training sessions

Any other tasks requested by the company

Support any project during
- season

YOU MUST HAVE:

Fluent in Italian and English, both written and spoken

Previous experience in a call center or helpdesk environment, engaging with customers in English

Strong ability to interpret technical information and clearly explain it to customers

WE VALUE:

Excellent customer service

Proactive approach to work

Exemplary telephone manner

WHAT'S IN IT FOR YOU:

Access to a strong support system who will help you flourish in your role

The opportunity to work with a range of market leading technical products

26 days' vacation

Meal ticket for each day worked

Medical cover

Hybrid working

#LI-AM3

#LI-HYBRID

Informații detaliate despre oferta de muncă

Firma:	Resideo
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	20. 11. 2025 Postul de muncă activ

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