Trainer – Management Trainee - English - Hybrid Bucharest
With a startup spirit and 115, 000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. , People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Trainer – Management Trainee - English - Hybrid Bucharest!
Responsibilities
Standard Description
• Performing training needs analysis
• Facilitating new hire training, , coaching and conducting performance evaluation of trainees
• Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service,
• Tracking and managing CSAT due to training, present training scores, cooperating with hiring to improve quality of hires
• Providing weekly training updates
• Shadowing agent transactions to stay up to date with product/ process changes and making necessary updates to training material
• Working closely with client and internal teams to develop new or update existing training content periodically
• Provide insights and innovative ideas to improve quality and collaborate with TLs/QAs to help develop agent quality improvement plans
• Provide instant feedback for correction and keep an eye on potential quality issues
• Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
Qualifications
Minimum qualifications
• Any undergraduate / Bachelor degree with relevant experience in a reputed company
• Eye for detail
• Advanced level of English, min C1.
• Prior experience working as a Content Moderation Agent
• Self-motivated,
- energy levels and works well under strict deadlines;
• Excellent understanding of same/similar workflow
• High School Degree
Preferred qualifications
• Trust & Safety Experience – preferably content labelling and/or moderation
• Neutral
- set to digital content that needs classification & policy review
• Strong emotional intelligence and resilience
• Accurate and critical work attitude
• Ability to think critically and make quick decisions
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our
- winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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