Travel Agent - English Language (Hybrid) Iași

Travel Agent - English Language (Hybrid)
Iaşi
Iași, Județul Iași, Romania

Through our dedicated associates, Conduent delivers
- critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Would you like to use your English language skills to assist travelers in exploring the world?

Join our team as a Travel Agent with proficiency in and English! 

As part of our team, you will be the primary point of contact for various tasks, including: 

• Engaging with clients through phone calls, emails, or chat services;
• Handling inquiries, reservations, changes to itineraries, and payments; 
• Offering recommendations for appropriate destinations, travel dates, and costs based on clients' preferences; 
• Working closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns; 
• Using booking systems and software to secure holidays and manage clients travel plans; 
• Keeping clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise.  

The key qualities we’re looking for:

• Good English language skills in both speaking and writing (B2 proficiency or higher); 
• Communication and
  - service skills; 
• Knowledge of Microsoft Office Applications; 
• Prior work experience in customer service or a related field (recommended, but not mandatory); 
• Team player with a collaborative mindset and the ability to work with others towards common goals; 
• Creative problem solver with an
  -
  -
  - box approach; 
• Attention to detail.

You will work with the Travel Agent team from our location in Iasi and you will benefit from a 8-week
- site training program which will help you develop the required skills and knowledge to successfully assist our clients.  

Why