Travel Agent - German and English Language
Through our dedicated associates, Conduent delivers
- critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
As a Travel Agent, your responsibilities will include customizing premium holiday packages and creating cruise itineraries.
Main responsibilities:
- Be the key contact person for managing client inquiries via both
- mails and phone calls, ensuring timely and efficient responses; - Handle inquiries, reservations, itinerary modifications, and payments with attention to detail and accuracy;
- Provide personalized recommendations based on clients' preferences for destinations, travel dates, and expenses;
- Establish close collaboration with affiliated agencies to act as the main client contact;
- Ensure timely updates on travel arrangements while addressing any questions or concerns as part of the collaboration with affiliated agencies;
- Utilize booking systems and software proficiently to secure holidays and manage clients' travel plans effectively;
- Keep clients informed of any changes to their travel arrangements and promptly address any concerns or issues that may arise to ensure a seamless travel experience.
The key qualities we’re looking for:
- Proficiency in both spoken and written German and English languages at a B2 level or higher;
- Communication and
- service skills; - Knowledge of Microsoft Office Applications;
- Prior work experience in customer service or a related field (recommended, but not mandatory);
- Team player with a collaborative mindset and the ability to work with others towards common goals;
- Creative problem solver with an
-
-
- box approach; - Attention to detail.
You will work with the Travel Agent team from our location in Iasi and you will benefit from a 6-week
- site training program which will help you develop the required skills and knowledge to successfully assist our clients.
Why
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