VDR Support Senior Analyst (Romania)

VDR Support Senior Analyst (Romania)

Romania

Role Summary

The Senior Threat Analyst plays a critical role in supporting and enhancing the organisation’s vulnerability management and threat detection capabilities. This role is responsible for monitoring and responding to security support requests, collaborating closely with
- functional teams, and providing expert guidance to customers on strengthening their vulnerability management strategies.

As a trusted technical advisor, the Senior Threat Analyst translates complex security and technical risks into actionable insights for both internal stakeholders and customers, driving improvements in security posture and operational efficiency. The role also contributes to root cause analyses, develops technical recommendations, and ensures
- quality documentation and knowledge sharing.

What You Will Do

Monitor and respond to incoming support requests through tickets and chats.

Partner
- functionally with the Taegis VDR Engineering team, to escalate platform issues, and shape strategy to enhance the product.

Drive team collaboration, to optimize efficiency from a programmatic standpoint, as well as a strategic standpoint.

Leverage your Vulnerability Management expertise to guide customers in developing and strengthening their VM strategy.

Translate technical risk intro actionable insights for leadership and customers.

Lead root cause analyses and provide technical recommendations for resolution.

Contribute as part of a team and as a member of a project team while also having the ability to work independently at times.

Create technical documents and knowledge base articles.

Document customer issues, adhere to SLAs and strive to deliver excellent customer service.

Create technical documents and knowledge base articles.

What You Will Bring

5 years of software product support experience.

Strong understanding of CVSS scoring, patch management workflows, exploit analysis, and threat prioritization frameworks.

Hands-on experience with operating systems (Windows, Linux) and advanced networking principles.

Excellent communication and stakeholder management skills; ability to interact with Customers

Deep knowledge of Vulnerability Management platforms such as Tenable, Qualys, Rapid 7.

Advanced familiarity with cloud environments (AWS, Azure, GCP) and securing containerized applications (Docker, Kubernetes).

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? - Sophos operates a
- first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. - Our people – we innovate and create, all of which are accompanied by a great sense of fun and team
- Employee-led diversity and inclusion networks that build community and provide education and
- Annual charity and fundraising initiatives and volunteer days for employees to support local
- Global employee sustainability initiatives to reduce our environmental
- Global fitness and trivia competitions to keep our bodies and minds
- Global wellbeing days for employees to relax and recharge - Monthly wellbeing webinars and training to support employee health and wellbeing