VIP Account Manager - Gaming Industry
Description
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the
- growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences!
Role overview
The VIP Account Manager focuses on increasing players' lifetime value by building strong personal relationships, enhancing engagement and retention, and delivering a tailored, rewarding experience for VIP players across multiple platforms. In this role you will identify and nurture potential new VIPs while providing quick, personalized support to ensure player experience and loyalty, creating custom content and collaborating closely with internal teams to deliver a seamless and premium service.
What are we looking for? Our VIP Account Manager has a knack for the following skills:
Leadership:
- functional collaborations with departments like Operations, Player Support, Payments, Monetization, Art, Copy, and Marketing to ensure a cohesive VIP experience.
- level taskforce teams with professional expertise.
Communication:
-
- one conversations with VIP players across multiple platforms (email, messenger, VIP Box) with fast, personalized responses.
- mainly with ART and Monetization.
Analytics:
- level insights and actionable conclusions by analyzing player data and behavior.
- making.
Business:
Requirements
What are we looking for? You'd be a great fit for this role if you have:
- minded, able to adapt to different environments
Now (SNOW), Tableau, and Excel
- informed,
- oriented decisions.
Benefits
What do we offer?
At Keywords Studios, we are dedicated to upholding our
- standing Equal Opportunities Policy, ensuring a workplace that offers equal opportunities to all our employees and prospective team members.
- term commitment, you'll earn an extra day of paid time off for every two years you spend with us, allowing you to enjoy up to 26 days of paid time off per year. Leadership roles enjoy additional vacation days, starting with 25 days annually and gaining an extra day for every two years, reaching a maximum of 28 days per year to ensure a healthy work environment.
- year work anniversary with us, your monthly allowance will increase to 900 RON. This allowance can be used for a wide range of benefits, such as medical and dental services for you and your family members, access to sports clubs, meal tickets, private pension contributions, personal development courses (, IT, accounting, finance, HR, foreign languages, and driving courses), exploring Romania's tourism, public transportation subscriptions, special gifts, utility or phone/Internet bills, and access to cultural events.
Phases of our recruitment journey:
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
____________________________________________________________________________
Role Information: EN
Studio: Keywords Studios
Location: Europe, Romania
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
- Informații detaliate despre oferta de muncă
Firma: Keywords Studios Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 13. 5. 2025
Postul de muncă activ
5 persoane au vizionat această ofertă de muncă.