VIP CRM Manager (iGaming) Bucharest

VIP CRM Manager (iGaming)
Bucureşti
Bucharest, Bucharest, Romania

Job Description

• Implement new chains and optimize the current ones
• Set up tasks for designers, analysts, copywriters, operations team
• Carry out
  - hoc project tasks according to business needs
• Prepare work results reports
• Create a communication strategy and execute casino promotions/campaigns
• Basic user segmentation
• Set up tasks for designers, analysts, copywriters, operations team
• Grow CRM and Retention metrics
• Monitor and control retention, reactivation, communication conversion metrics, MAU, and LTV
• Operate processes aimed at increasing the metrics of one's stream (Sports or Casino)
• Design communication flows using various communication channels

• 1–2+ years in CRM management within the i
  Gaming industry, with a focus on building
  - term customer relationships
• Experience in building communication flows using various communication channels
• Proactive & Initiative: You take charge and are ready to lead projects to successful completion
• Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights
• Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
• Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
• Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
• Adaptable: You quickly respond to market changes and are ready for new challenges
• Market Analyst: You research trends and competitors to refine CRM strategies and products
• English: B2+

Nice to have:

• Experience in the Asia region
• Experience with VIP players

• Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect
  - life balance.
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage 
• Team Building programs
• Mental Health Programs
• Sport coverage
• Medical insurance, dental coverage