IT-Helpdesk-Mitarbeiter/in,IT-Supportspezialist/in
Konfiguration, 1st-Level-Support, IT-Helpdesk, IT-Support, CRM, Softwareentwicklung, 2nd-Level-Support, IT
IT Support / IT Hotline / IT Helpdesk
Employee (m/f/d)
Full-time, unlimited remotepossible Technical Support 52068 Aachen
In
Technical Support, you will help a wide range of real estatecompanies to get the most out of on
Office CRM software - fromoptimizing individual configurations to troubleshooting andinstalling new functions.
For over 20 years, on
Office has been digitizing the real estate industry in Europewith leading software for real estate agents. As an IT supportemployee (m/f/d), you are the personal contact for your customers. Together with the specialists from our specialist teams, you willfind solutions for individual requirements.
Customer consulting
1st and 2nd level support
CRM software
Websites
IT project organization
Training
Complaint Management
Your tasks - Advise ourcustomers - experienced real estate agents - on the optimalorganization of their data and properties in our CRM application
- Provide training and support users in theindividual configuration of their software settings
- Create document templates for customers, from coverletters to exposés
- Organize customer ordersfor 2nd level support through our software development andadministration teams
Yourprofile - Knowledge of ITapplications such as web,
- mail and office configuration are goodprerequisites for our support - also for IT career changers - Based on your previous professionalexperience, you see yourself as
- minded and constructive incommunicating with customers - You speakfluent German and good English - a good fit for our internationalcompany
How we work
- Knowledge of ITapplications such as web,
- mail and office configuration are goodprerequisites for our support - also for IT career changers - Based on your previous professionalexperience, you see yourself as
- minded and constructive incommunicating with customers - You speakfluent German and good English - a good fit for our internationalcompany
How we work
Getting started made easy
Anintensive induction plan accompanies you in the first 6-12 weeks, apersonal mentor and an ambitious team are at your side
Opportunity for career changers
Wewelcome people who enrich our team with diverse ambitions, experience and curiosity
Flexible remote
Flexitime, hybrid and remote arrangements aswell as our shared desk system allow you to work flexibly in yourteam
Real teamwork
Teamwork, even across departments, is the great common denominatorof on
Office
Very good working atmosphere
We celebrate our successes - also online. Events and excursions bring our team together
Individual benefits
Benefit from attractivediscounts on fitness and leisure activities and a company pensionscheme
Ask Julia
Questions about this job or the application will be answered by
Julia Ohler-Akyol
Human Resource
Manager
Phone: +49 (0)241 44 686-177
Your application
Aroused interest?
We look forward toreceiving your application,
so that we can get to knoweach other personally.
on
Friends - on
Growing - on
Office
A uniquely friendly team digitizes the real estateindustry. We have been an independent,
- managed company since2001 and today offer leading CRM software as well as websites, online marketing, consulting and support for real estate companiesin Europe. Over 35, 000 users at eight international locations andaround 350 colleagues benefit from this every day. And we continueto grow - together with people who share our team spirit.
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