Lead Customer Experience Specialist with German
team recognized for leadership, innovation and diversity
We are an opportunity for a Lead Customer Experience Specialist to join us at Honeywell, in Bucharest, where you will be responsible in process a wide variety of maintenance related activities between Honeywell and customers, analyzes and take the necessary steps to resolve disputes and creating project structures. This is a hybrid role, 3 + 2 days model.
With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6, 000 guaranteed efficiency projects for our customers.
Transform the way buildings operate to be safer, more productive and more energy conscious.
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!
Key requirements
• Processes a wide variety of
- related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, and
- registrations;
• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed in time);
• Responsible to analyze and takes the necessary steps to resolve disputes (credit issuance and reflow), initiates, gets approvals (if necessary), and completes billing activities related to T&M - time and materials repairs;
• Responsible to perform client request processing in SAP, Compass or FX, Customer support, back office, and administrative support in analyses, investigations, disputes, and bills;
• Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.
Key skills and qualifications
• College graduate;
• Minimum 1 year experience on Sr Customer Experience Specialist role;
• German – main language;
• English – secondary language ;
• Microsoft Office suite
Our offer:
Fii primul, care se va înregistra la oferta de muncă respectivă!
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