Priority Services Specialist with Italian
Priority Services Specialist with Italian
Your responsibilities- Interact with users via email, phone, and chat,
- Represent as the point of contact with important and strategic users,
- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs,
- Meet and exceed personal targets in a fun and challenging team environment,
- Escalate complex user issues to internal teams and provide context to the reason for the escalation,
- Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume),
- Work to resolve user issues within the first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity,
- Identify opportunities to improve the user experience with better tooling or product fixes
- Interact with users via email, phone, and chat,
- Represent as the point of contact with important and strategic users,
- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs,
- Meet and exceed personal targets in a fun and challenging team environment,
- Escalate complex user issues to internal teams and provide context to the reason for the escalation,
- Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume),
- Work to resolve user issues within the first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity,
- Identify opportunities to improve the user experience with better tooling or product fixes
Our requirements- Fluent Italian (C1) & English (at least B2),
- Willingness to work from the office in Bucharest,
- Willingness to work in a
- based work schedule (8am-5pm or 1pm-10pm), - Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction,
- Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment,
- Ability to adjust communication style depending on the level of technical ability of the audience,
- Understands the level of service expected for Priority accounts,
- Able to adapt quickly to changes in workflows,
- Highly empathetic and thoughtful, with the ability to understand customers’ business challenges and tailor a solution adapted to their needs,
- Demonstrated ability to solve complex support problems, often in the absence of defined workflows
- Fluent Italian (C1) & English (at least B2),
- Willingness to work from the office in Bucharest,
- Willingness to work in a
- based work schedule (8am-5pm or 1pm-10pm), - Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction,
- Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment,
- Ability to adjust communication style depending on the level of technical ability of the audience,
- Understands the level of service expected for Priority accounts,
- Able to adapt quickly to changes in workflows,
- Highly empathetic and thoughtful, with the ability to understand customers’ business challenges and tailor a solution adapted to their needs,
- Demonstrated ability to solve complex support problems, often in the absence of defined workflows
What we offer- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
- Professional development and clear career path,
- Extensive benefits package: meal vouchers, 7card digital, private medical healthcare, gift vouchers for Christmas and Easter, 13th salary
- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
- Professional development and clear career path,
- Extensive benefits package: meal vouchers, 7card digital, private medical healthcare, gift vouchers for Christmas and Easter, 13th salary
Benefits- private medical care
- meal passes
- redeployment package
- private medical care
- meal passes
- redeployment package
What we do:- At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
- At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
Work from the office- Shifts: 8. 00 AM – 5. 00 PM / 1. 00 PM – 10. 00 PM (rotational)
- Shifts: 8. 00 AM – 5. 00 PM / 1. 00 PM – 10. 00 PM (rotational)
COGNIZANT
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect
- star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique
- based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
COGNIZANT
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect
- star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique
- based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: anna. bruchwalska@cognizant.com.
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă