780- Microsoft 365 Technical Support Operations Lead
Job Description
- Oversee the performance of Team Leaders, ensuring alignment with organizational goals, support KPIs, operational efficiency, and customer satisfaction.
- Drive the strategy for
- led growth across all technical support and advisory services, ensuring seamless integration with Microsoft technologies, insight gathering, innovation and experimentation to help improve customer experience and product excellence. - Foster a culture of innovation, flexibility, and continuous learning within the gig economy framework, enhancing our ability to adapt to changing customer needs and technology landscapes.
- Champion diversity and inclusion at all levels, creating an empowering environment for all team members to thrive and contribute.
- Lead
- functional collaboration, sharing insights and best practices to drive continuous improvement across teams and services. - Implement and monitor
- based performance metrics, ensuring all teams are aligned with strategic objectives and delivering exceptional service to our customers. - Engage in
- level strategic planning, working closely with senior management to align operations with broader organizational goals and customer strategies. - Maintain a proactive approach to
- solving, anticipating challenges, and implementing solutions that enhance service delivery and customer satisfaction
Qualifications
- Proven experience in operational leadership, preferably within a remote or
- based workforce environment. - Good understanding of Microsoft 365 technologies and the ability to drive
- led growth strategies. - Exceptional leadership skills, with a track record of developing
- performing teams and fostering a culture of excellence. - Strong analytical and strategic thinking skills, capable of driving innovation and operational improvements.
- Excellent communication and collaboration abilities, with the skill to inspire and unite teams across diverse geographical locations.
- Adaptability and resilience, with the capacity to thrive in a dynamic,
- paced global operation.
Why Choose Us?
- The opportunity to lead within a global, dynamic environment that values innovation, diversity, and inclusion.
- A pivotal role with the potential to impact our clients' success and the growth of our organization significantly.
- A competitive compensation package, comprehensive benefits, and opportunities for professional growth and personal development.
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă