Assistant Manager

Company Description

CLINICA HOPE is a leading psychiatry and psychotherapy provider established in 2009 in Bucharest by Dr. Gabriella Bondoc. It is the largest outpatient mental health clinic in Romania, offering comprehensive services for adults and children. The company is dedicated to scientifically validated treatments aligned with the latest international guidelines in both psychiatry and psychology. CLINICA HOPE is recognized for innovative, integrative programs for complex psychiatric disorders such as bipolar disorder, schizophrenia, borderline personality disorder, and severe emotional problems in teenagers. Its commitment to high standards and innovation has been acknowledged internationally, including the Rose of Paracelsus Award for European-standard medical practice and leadership.

Role Description

The Assistant Manager role at CLINICA HOPE is a full-time, on-site position based in Bucuresti. The Assistant Manager will support daily clinic operations of the General Manager, including coordinating schedules from multiple types of activities (medical, training, management, corporate affairs), managing administrative workflows, and ensuring that patient-facing processes run smoothly and efficiently.

This role will assist in organising administrative and medical activities of the general manager, with adherence to clinic policies and procedures, and supporting the implementation of new programs and initiatives. The Assistant Manager will help prepare reports, track key operational metrics, and collaborate with clinical and management teams to improve service quality and patient experience. The role also includes handling basic organisational tasks, liaising with external partners and other parties, and contributing to a positive, respectful, and patient-centered work environment.

Qualifications

• Strong organizational, planning, and time-management skills to coordinate multiple tasks and priorities.
• Proficiency with office software (e. g. , MS Office or Google Workspace) and ability to learn clinic management or EHR systems.
• Effective communication and interpersonal skills for working with patients and administrative staff.
• Basic understanding of administrative and financial processes such as scheduling, invoicing, and reporting.
• Minimal experience in healthcare, mental health, or a patient-facing environment is highly preferred but not mandatory, but willingness to learn is.
• Bachelor’s degree in Management, Healthcare Administration, Psychology, Nurse School, or a related field is an advantage.
• Fluency in Romanian and good command of English;
• Clear commitment to confidentiality, ethical conduct, and non-discriminatory attitude towards the mental health field