BTS Track & Trace Process Expert Manager (Corporate Systems)
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BTS Track & Trace Process Expert Manager (Corporate Systems)
What this role is about?
The BTS Track & Trace Process Expert Manager acts as a service provider to implement the approved process changes and continuous improvement of the business.
You will also provide expertise in application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance) with a focus on projects, significant change/service requests & critical/complex incidents; delivering timely and quality solutions to users while at the same time ensuring that they utilize the full application potential.
What will you do?
- users, maintain appropriate documentation on the change request
- users through support/change request resolution and training in coordination with the training team, maintain the solution database by creating knowledge base articles, getting them reviewed and validated from required levels, being the expert on the assigned areas
What are we looking for?
Recruitment process:
Thank you very much for your interest in the role. You are welcome to apply.
Feedback will be provided to all interested candidates throughout the recruitment process.
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