Client Services Automation Engineer Bucharest

Client Services Automation Engineer
Bucureşti
Bucharest, Bucharest, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

We are seeking an Automation Engineer to join our partner Client Services Technology team. The ideal candidate will develop
- edge automation solutions to drive efficiencies as the team and organization grows.

• Design and implement automation solutions to streamline Help Desk processes such as password resets, new user provisioning, and Active Directory/Entra ID membership management.
• Develop scripts to automate repetitive tasks and improve team efficacy and efficiency.
• Conduct Root Cause Analysis of repetitive issues and problems to diagnose, design, and implement enduring
  - grade solutions.
• Conduct QA testing to ensure the reliability and effectiveness of engineering solutions.
• Escalate and collaborate with external experts and vendors as required.
• Identify problems and areas for improvement and propose viable solutions.
• Provide
  - up technical support during U. S. and U. K. mornings or
  - hours when the U. S. and U. K. teams are unavailable.

Qualifications/Skills

Required:

• 7+ years of relevant experience.
• Clear written and verbal communication skills.
• Proficiency in scripting and automation (SQL, Power
  Shell, Python, Bash/Shell, Git).
• Experience with software packaging and deployment (MSI, EXE, APP).
• Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom).
• Experience with virtualized environments (e. g. Citrix, Nutanix, Azure Virtual Desktops, VMWare, Hyper
  V).
• Microsoft 365 and Azure management and support experience.
• Experience with group policy management, AD/Entra ID, DHCP, and DNS, and Windows directory permissioning.
• Bachelor’s degree in a technical area of study (e. g. , Computer Science, Systems Engineering).
• Excellent time management and strong attention to detail.
• Self-motivated and a quick learner with a demonstrated ability to learn new technology.
• Experience using ticketing systems (e. g. Fresh
  Service, Service
  Now, JIRA) for managing and resolving engineering and support issues.

Preferred:

• Experience managing and supporting a Citrix virtual environment and/or Nutanix infrastructure.
• Proficiency in managing persistent machines using Kace KBOX or another desktop management tool.
• Technology service experience in the financial services industry.
• Software engineering background and experience.
• Relevant certifications (e. g. , Azure, Citrix, Nutanix).