Critical Logistics Service Agents
Job Description
Scope of Position:
Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.
Major Duties and Responsibilities:
Operations:
General
o Understand department process flow, constantly looking for areas of improved efficiency.
o Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
o Be
- active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required.
o Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).
o Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
o Ensure all customers standard operating procedures are followed as per the DLSOP
o Follow department process flow, and looking for best practices to improve operational efficiency and productivity
o Create and update DLSOPs
o Escalate issues to Management when necessary, with no delay
o Participate in the transition of new customers if necessary
Order receipt / Quoting
o Receive shipment orders from customers & acknowledge within required timeline
o Prepare, present, and manage pricing/quoting process
Shipment processing
o Execute bookings on behalf of the customer using the appropriate booking tools
o Execute routing of the shipment and update the operational system as needed
o Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner
o Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
o Prepare and submit export customs documents/declarations using Customs systems
o Complete DG check list of all DG files prior delivery to the airline
o Daily contact with airlines (booking) and trucking companies (for all pickup request)
Follow-up & measurement
o Ensure the follow up of CLS shipments and the delivery once customs cleared
o Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts
o Ensure continuous communication with customer and destination offices throughout the entire shipment movement
o Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system
o Track key performance indicators (KPIs) and ensure visibility with customers
o Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed
Sales:
Support the supervisor/manager:
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
- Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer
- Participate to retention calls.
Qualifications
Qualifications, Experience and Education Requirements
- IATA certification (preferred, but not mandatory)
- DG certification (preferred, but not mandatory)
- Have a passion for high profile, high pressure shipments moving at a fast pace
- Ambitious, willing, and able to take the next step on in your career
- Able to negotiate
- Fluent in English.
Reporting Structure
Fii primul, care se va înregistra la oferta de muncă respectivă!
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