Customer Experience Professional with French Bucharest

Customer Experience Professional with French
Bucureşti
Bucharest, Bucharest, Romania

Customer Experience Professional with French is the process expert and point of contact for the processes and districts assigned. Is responsible for offering support to team members on process issues. The main areas are: contact point for process issues, training and assistance to team members in operational matters. Is responsible to help Team Leader planning process training for each team member as well as deliver some of the sessions. He/she is responsible to share knowledge following SW/QRG, process and business updates.

This is a hybrid role, 3 days at the office + 2 days work from home model.

In this role, you will impact customer satisfaction and loyalty, operational excellence,
- functional collaboration,
- driven insights, leadership and team development, and business growth.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an
- focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.  

KEY RESPONSIBILITIES

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations,
- registrations;

• RQB - reactive quoted: creation,
- creation, additions and deductions;

• Operates changes according to process requirements in various existing records 

• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)

• Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements

• Processes changes in project structures or orders, depending on the requests received

• Creates work order (field operational planning)

• Handles customer configuration requests (creating, modifying, extending and creating links)

• Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed)

YOU MUST HAVE

WE OFFER

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Innovate to solve the world's most important challenges, join us now!

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