Customer Support Consultant
Job Description
The Customer Support functions is made up of more than 230 Basware experts globally. Customer Support provides professional, efficient and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
Role Summary:
We are looking for a Support Consultant who preferably has previous experience providing customer support.
The Support Consultant is responsible for our clients'
-
- day assistance in using our enterprise software application.
Our ideal candidate can work alone or together with assigned team members to provide timely and professional support and issue resolution for clients. The primary focus will be on troubleshooting issues, data analysis, and advanced client education on software functions.
Your tasks:
Now) with respect to the agreed SLA
Skills & Requirements
While we have our own motivational instruments, in this digital world, we believe that to meet halfway, you must be a
- motivated and
- managed person. Also, considering our growth mindset culture, we expect from you to be open to feedback and continuous improvement.
Our HR will be sharing with you relevant XML & SQL learning material so you can prepare in advance and have the answers ready for the short technical discussion. Please take your time to prepare to make sure we make good use of our time together!
To be successful in this position we would like you to have:
Required skills and behavior:
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