Global Client Services Manager Bucharest

Global Client Services Manager
Bucureşti
Bucharest, Bucharest, Romania

Within your role, you will:

• Lead client onboarding and enablement, ensuring a smooth transition, training on tools and processes, and early client engagement.
• Collaborate with clients to understand their business needs and partners with internal teams (Operations, IT, etc. ) to ensure solutions are designed and implement for the needs to be met or exceeded;
• Manage ongoing client relationships through regular
  - ins, proactive support, and sharing of best practices to drive satisfaction and retention.
• Be accountable for the financial health and performance of the accounts in the assigned portfolio
• Defines
  - specific policies and processes in line with Conectys standards and contractual requirements.
• Design and implement tailored business strategies that align with both Conectys’ goals and the unique business objectives of each client

What will make you successful for the role:

• Industry Experience: Background in BPO, Outsourcing, Telecom environments with knowledge of service operations and account management
• Client Focus & Service Orientation: Demonstrates a strong commitment to understanding and catering to client needs, ensuring solutions exceed expectations and build
  - term partnerships.
• Strategic Planning: Able to align account goals with business strategy and to anticipate risks and identify growth opportunities.
• Financial Management: Oversees account profitability, cost control, and financial forecasting.
• Commercial Management: Understands client contracts, revenue models, and expansion opportunities, and can effectively manage commercial relationships.