GSD RO Senior Customer Care Agent with German

GSD RO Senior Customer Care Agent with German
Bucureşti
Bucharest, Bucharest, Romania

GSD RO Senior Customer Care Agent with German

Duties and Responsibilities :

Professional handling of information received via email

Correspondence to customers in a friendly way ensuring a high customer satisfaction

Providing context specific information

Professional handling of BU and management requests

Tracking information and changing customer data in the relevant applications

Develop routine and process target volume of customer requests and claims

Sharing complex cases and challenges with the Team-Leader and other persons nominated as well as helping to improve the overall service quality of the team

Attentively and actively participate in training courses offered by the company

Follow instructions of the team leader or management of the company

Help and support colleagues regarding work related questions

Mentoring new colleagues during training and
-
-
- job phase

Replacement for TL during his/her leave

Check, approve and release payments for cases on the Travel process as support for TL.

[please translate into your local language]

86723 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent