L1 Engineer
Job Description
Our client, a leading global IT consulting company, is recruiting for a L1/L2 Lead Engineerto join their business in
Romania.
Responsibilities / Job Description:
Application Support on Client PCs
Installation and deinstallation of applications
Troubleshooting of applications
Support with application questions
Installation/ deinstallation of software applications.
Installation/ deinstallation of
- specific software as needed.
PC hardware support
Issue of new hardware
Dismantling of old hardware
physical patching of network connections to the network switch
Error analysis in case of hardware failures
Troubleshooting of defective hardware
In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IT relocations
Hardware preparations (staging, application installations, upgrades)
Printer support
Troubleshooting of printing, multifunctional and fax systems as well as large format printers
Setup and installation of printing systems e. g. , Line printer, Label printer, Laser printer, large format printers
In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IPHONE and IPAD support
Setup of mobile devices such as i
Pads, DWT (Digital Workstation Tablets), and i
Phones
Troubleshooting of end devices
Support for user questions regarding hardware and software
Media technology support
Beamer maintenance
Care and maintenance of the conference rooms
Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
Instruction of users in the media technology
Support for audio and video conferences
Active Directory
Creation of NT and Exchange accounts via IAM
Password reset
Check and request group OU memberships
Additional tasks:
Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc. ) including inventories, keeping stock lists, etc.
Preparing hardware (staging, application installations, upgrades).
Support various IT departments such as (ITO, IPI, PDO, hands and feet support)
Testing of newly introduced applications and hardware
Creating SCCM packages using the SCCM console, testing the packages and requesting the packages in the SCCM system.
Scripting (VB, Power
Shell)
SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets
Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)
Oversee software installation by outside vendors.
Documentation of IT related issues related to the application.
Provides access and documents the process to ensure it can be repeated as needed
Fii primul, care se va înregistra la oferta de muncă respectivă!
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