Priority Services Specialist (German speaking)
The Offer
- Fantastic work culture
- Opportunity to make a positive impact
- Opportunity within a company with a solid track record of performance
The Job
Your responsibilities will include:
- Interact with users via email, phone, and chat.
- Represent as the point of contact with important and strategic users.
- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs.
- Meet and exceed personal targets in a fun and challenging team environment.
- Escalate complex user issues to internal teams and provide context to the reason for the escalation.
- Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume).
- Work to resolve user issues within the first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity.
- Identify opportunities to improve the user experience with better tooling or product fixes.
The Profile
Skills and experience
- Fluent German (C1) & English (at least B2) to effectively liaise with the stakeholders of the region.
- Willingness to work from the office in Bucharest.
- Willingness to work in a
- based work schedule (8am-5pm or 1pm-10pm). - Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction.
- Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment.
- Ability to adjust communication style depending on the level of technical ability of the audience.
- Understands the level of service expected for Priority accounts.
- Able to adapt quickly to changes in workflows.
- Highly empathetic and thoughtful, with the ability to understand customers’ business challenges and tailor a solution adapted to their needs.
- Demonstrated ability to solve complex support problems, often in the absence of defined workflows.
The Employer
Our client engineers' modern businesses. Our client help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our
- changing world.
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