Problem Resolution Senior Process Associate with German
Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and
- effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies,
- top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
- German (both written and spoken) – C1 level
- English (both written and spoken) – min B2 level
- Attention to details and analytical skills
- Have
- focused attitude - Being open for new challenges
- Ability to work under pressure
- “Can-do” attitude and proactive approach
Job Responsibilities
- May lead and/or provide support to other team members in resolving operational issues based on his/her process expertise FPIA Role Description
- Ensures that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets
- Investigates and resolves problems associated with processing of invoices and purchase orders
- Receives, researches and resolves a variety of routine internal and external inquiries concerning
- account status, including communicating the resolution of discrepancies to appropriate person
- Is responsible for a customer focused service towards the client
- Problem identification and resolution of accounts payable invoices
- Reviewing instructions accompanying invoices to determine proper disposition and crediting accounts in accordance with standard procedures.
Competencies and Skills
Service & Delivery
BPO Process
Customer Care
Finance & Accounting
Financial Reporting
General Reporting
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă