Sea Logistics Customer Care Expert FCL import
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer excellence!Kuehne+Nagel’s Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role sets itself apart from other Customer Care roles within the industry.
Your Role
As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support while also driving commercial opportunities to maximize our business growth. You will regularly visit your customers in person or via teams and introduce them to our customer solutions. This role requires someone who loves autonomy, enjoys interacting with customers and wants to take the responsibility of their accounts’ successfully under their wing! You’ll be based in our Sea Logistics team and may be looking after one large key account or a portfolio of clients and all their related shipments.
Your Responsibilities
Your role will beresponsible for driving customer excellence alongside the Sales and Operations
Teams to ensure client satisfaction and retention.
Looking after your ownportfolio, you will be in direct contact with clients daily to determine theirsea logistics requirements and guiding them on the
-
- end freightforwarding process. You will need to build long term and effectiverelationships with your customers, regularly providing them with
-
- dateinformation on their shipments and helping them solve any issues. You will alsohave regular contact with our other internal teams to ensure that shipments arerunning smoothly, any issues are resolved, and customers are keptinformed.
You will support customers by providing helpfulinformation, answering questions, as well responding to complaints. Utilizingyour strong forwarding + market knowledge, you will provide front line supportfor customers to ensure customer satisfaction with our products, services +features.
Some of yourresponsibilities may also include:
- sell.
Center (OCC), destinations + regional stakeholders.
- actively advising + consulting to ensure customer satisfaction.
- making, following up to ensure quotations are accepted + closed.
Your Skills and Experiences
We are looking for peoplewith 5+ years freight forwarding experience, a strong knowledge of Sea
Logistics (import or export) processes and able to confidently build a strongportfolio of customers with regular face to face interactions. As wellas….
It's a great role forsomeone who loves to take real ownership of their work and prides themselves ontheir problemsolving and customer service skills. This role is verycustomer service focused.
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă