Senior Solution Specialist, Service Design & Management
Job Overview
As the Senior Solution Specialist in Service Management, you are the subject matter expert in the domain of service management. You will support the design, implementation, and maintenance of customer support models for IQVIA’s clinical e
Source platform and digital health/connected device service lines. You are a change manager and will drive continuous improvement in our ways of working, service desk tooling, and customer support processes. You will be responsible for developing, tracking, and reporting on metrics which are meaningful to internal teams and to our customers. In this role, you will lead and collaborate with
- functional groups to achieve two aims: to improve the customer experience of our support systems and to reduce the internal burden of providing support to customers.
Essential Functions
- friendly documentation of process and tools.
Qualifications
Source, e
CRF, EDC) or digital health technologies will be a major advantage.
- functional project teams.
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IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
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