Service Delivery Manager
Your responsibilities:
- Lead overall delivery performance of Saa
S applications across BMG - Lead the
-
- end implementation of SAP Concur with the implementation partner - Follow ongoing projects related to your service and ensure operational readiness
- Collaborate with key stakeholders to gather business requirements, identify pain points, and define project objectives for service rollout
- Oversee the configuration and customization of Saa
S solutions to align with business needs and ensure optimal functionality - Manage vendor support services, ensuring compliance with SLA and KPI
- Manage the lifecycle of the service
- Lead and execute incident, change, and problem management process
- Act as an escalation point for Major Incidents and Issues that have breached SLAs.
- Define and implement measures to oversee service quality, capacity, and availability, including monitoring and delivery reports
- Assure effective communication and coordinate resolution of issues escalated from users, partners, and vendors
- Ensure successful development and delivery of enhancements, improvements, changes, and projects
- Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress, and trends
Your profile:
- Proven experience in service delivery management or a similar role, preferably in the IT or technology sector
- Proven capability and experience in application support management preferably at an enterprise level
- Over 5 years of professional experience
- Strong project management skills with the ability to manage multiple projects simultaneously
- Experience in managing technical teams, vendors, and partners
- Knowledge of service delivery frameworks, such as ITIL, and experience implementing service management best practices
- Demonstrable experience in Saa
S and Cloud-related environments and technologies such as Saa
S vendors, AWS, etc. - Excellent communication skills in English, Polish (desirable), and German (desirable)
Our offer:
- Remote
- Contract of Employment
- Sport Card
- Life insurance
- Private Health insurance
Fii primul, care se va înregistra la oferta de muncă respectivă!
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