Source To Pay Service Delivery Lead
- field="Job
Summary" class="jd-Job
Summary">Job Summary
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47, 000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
• Overall process leader managing the S2P processes and systems with an eye towards continuous improvement
• Develop KPI’s that not only meet but exceed the service standards set by the Service Level Agreement
• Provide a quality check function for the team while working to improve financial compliance across AECOM
• Manage the
-
- day operations of the S2P processing teams to ensure appropriate service levels are provided to supported regions
• Track, monitor and report on service delivery metrics; ensure concise and comprehensive documentation of all services performed, and identify process variances and anomalies
• Develop and maintain strong relationships and frequent communications with stakeholders to proactively identify customer needs, ensure resolution, proper
- up, and ongoing customer satisfaction.
• Lead the process improvement implementation of the S2P organization
• Drive process design and the requirements for the
- processes
• Establish standards to ensure consistency and maximize efficiency of the process
• Ensure compliance to standard processes ensuring that any deviations from process are addressed and monitored to reduce risk
• Monitor compliance of standards and policies across xx GBS Center
• Escalate issues as needed
• Recommend policy and procedure changes
• Suggest improvements to processes and support the implementation of any new processes
• Develop training plans and communication plans as required
• Analyze quality assurance processes to monitor customer satisfaction and ensure policy compliance for S2P Team
• Analyze reports for SLA and KPI trends and thresholds for baseline measurements
• Report out on metrics to the Team Lead
• Refine KPI’s for monitoring operational reporting and drive improvements
• Monitor trends and anticipate potential problems for proactive resolution
• Manage staffing, including recruitment and evaluation
• Determine learning and development needed for Team Leads
• Assists in the evaluation of disputes with vendor
Summary" class="jd-Job
Summary">Job Summary
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47, 000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
• Overall process leader managing the S2P processes and systems with an eye towards continuous improvement
• Develop KPI’s that not only meet but exceed the service standards set by the Service Level Agreement
• Provide a quality check function for the team while working to improve financial compliance across AECOM
• Manage the
-
- day operations of the S2P processing teams to ensure appropriate service levels are provided to supported regions
• Track, monitor and report on service delivery metrics; ensure concise and comprehensive documentation of all services performed, and identify process variances and anomalies
• Develop and maintain strong relationships and frequent communications with stakeholders to proactively identify customer needs, ensure resolution, proper
- up, and ongoing customer satisfaction.
• Lead the process improvement implementation of the S2P organization
• Drive process design and the requirements for the
- processes
• Establish standards to ensure consistency and maximize efficiency of the process
• Ensure compliance to standard processes ensuring that any deviations from process are addressed and monitored to reduce risk
• Monitor compliance of standards and policies across xx GBS Center
• Escalate issues as needed
• Recommend policy and procedure changes
• Suggest improvements to processes and support the implementation of any new processes
• Develop training plans and communication plans as required
• Analyze quality assurance processes to monitor customer satisfaction and ensure policy compliance for S2P Team
• Analyze reports for SLA and KPI trends and thresholds for baseline measurements
• Report out on metrics to the Team Lead
• Refine KPI’s for monitoring operational reporting and drive improvements
• Monitor trends and anticipate potential problems for proactive resolution
• Manage staffing, including recruitment and evaluation
• Determine learning and development needed for Team Leads
• Assists in the evaluation of disputes with vendor
- field="Minimum
Requirements" class="jd-Minimum
Requirements">Minimum Requirements
8 years’ experience in procurement
Bachelor degree in Business administration, Supply Chain
Requirements" class="jd-Minimum
Requirements">Minimum Requirements
8 years’ experience in procurement
Bachelor degree in Business administration, Supply Chain
- field="Preferred
Qualifications" class="jd-Preferred
Qualifications">Preferred Qualifications
• Proficiency with Coupa, Oracle, CLM and other EFP systems preferred
• Solid working knowledge of the procure to pay applications
• Strong leadership, analytical, financial and negotiation skills
• Effectively and expertly communicate with internal customers and suppliers both verbally and in writing
• Comprehensive understanding of PO process and order to payment processes
• Demonstrated problem solver and strategic thinker
• Advanced PC skills (Excel, Power
Point, Word, etc. )
Qualifications" class="jd-Preferred
Qualifications">Preferred Qualifications
• Proficiency with Coupa, Oracle, CLM and other EFP systems preferred
• Solid working knowledge of the procure to pay applications
• Strong leadership, analytical, financial and negotiation skills
• Effectively and expertly communicate with internal customers and suppliers both verbally and in writing
• Comprehensive understanding of PO process and order to payment processes
• Demonstrated problem solver and strategic thinker
• Advanced PC skills (Excel, Power
Point, Word, etc. )
- field="What
We
Offer" class="jd-What
We
Offer">What we offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits,
- being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
We
Offer" class="jd-What
We
Offer">What we offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits,
- being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
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