Sr Customer Experience Specialist with Spanish - day shifts (12 Months Contract)
Responsibilities
:Proactive engagement in projects and process transitions within the OM department:
Order processing by using Honeywell tools: SAP, SFDC, by adhering to and observing procedures, policies and organizational systems;
Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
Responsible for creating / extending materials in SAP operating system;
Follow-up on approvals for customer creation/extension/ amendment
Offers support to Dispute Team and C2C to resolve disputed invoices
Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
Responsible for applying special price reductions for certain orders requested by the sales department in accordance with company policies:
Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.
Responsible for solving issues related to wrong delivery, delays, rejected product returns;
Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer
Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent
Responsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory
Establishing a good communication with Honeywell's sales department, Honeywell subsidiaries / entities through specific channels (direct interaction, teleconferences, skype calls,
- mail, etc. ) proving professionalism and expertise;
Tracking the delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time;
Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation
Qualifications and Experience:
Preferred minimum of 1-2 years’ experience in a Customer Services environment,
Experience working in a multi discipline team
Eager to learn and work in a changing and
- growing
environment
Customer and action oriented
Self-motivated with good communication skills
Strong team player with positive outlook
Proven organizational and
- motivation abilities
Ability to interact with a wide variety of customers in various countries
Interpersonal skills
Oral & written communication at all levels
English Fluent
Nice to have:
SAP Knowledge
Microsoft Excel
We offer:
Competitive Salary regularly increased based on your performance;
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your
- life balance;
Flexible working hours;
Fresh fruit days in the office.
If this is your dream role, then we'd love to hear from you.
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- size: medium"> We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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- size: medium"> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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