Team Lead Customer Success - Dutch Speaker (f/m/x) Bucharest

Team Lead Customer Success - Dutch Speaker (f/m/x)
Bucureşti
Bucharest, Bucharest, Romania

Team Lead Customer Success - Dutch Speaker (f/m/x)

Company Description

Choose Challenge. Choose Pace. Choose Growth.

AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our
- known brands Autohero, wijkopenautos. nl, vendezvotrevoiture. be and AUTO1.com we have exactly the right solution for private customers as well as our
B2B partners – operating in more than 30 European countries.

Are you passionate to drive change shaping the future of our brand—where growth, challenge, and success await?

We are waiting for you to be our new colleague and make a direct impact on both the team’s success and the satisfaction of our valued customers!

Your New Role:

• Develop, coach and motivate your team, to be successful in achieving their sales targets;
• Contribute to process improvement to help your teams overachieve goals;
• Coach and help your team using proven leadership methodologies to ensure alignment with sales targets growth objectives across multiple customer segments;
• Collaborate closely
  - department to ensure consistent and continuous efficient service delivery.

What we expect from our new colleague:

• Fluency in Dutch or French+Dutch(Flemish) & English languages;
• A proactive,
  - first mindset combined with adaptability and passion for tackling new challenges;
• Curiosity, eager to grow with a solution oriented “Can Do” attitude;
• Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams;
• Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet;
• Empathetic leadership style, excellent communication and coaching skills;
• The ability to foster a motivated, cohesive team.

We would love if you would have:

• A genuine interest in the automotive industry and familiarity with Google tools.

What you can expect from us:

• A learning and growth environment (leadership and operational trainings);
• Implication and support in delivering department projects and process improvement;
• A nice office just 1 minute away from Pipera metro station;
• A dynamic and transparent team atmosphere;
• Private health insurance via Medicover.

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other
- merit factor.