Technical Analyst- Graduate Program
The Team:
As a member of the Support organization your focus is to deliver
- sales support and solutions to Oracle customer base while serving as an advocate for customer needs. This involves resolving
- sales
- technical customer inquiries via phone and electronic means, as well as technical issues regarding the use and fixing of Oracle products. a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle teams, such as Product Management, Sustaining Engineering, Dev
Ops, Development, and Documentation on diverse customer situations and advanced issues.
The Company:
Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle
- world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at.
Responsibilities
What You’ll Do:
As a Technical Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Having some understanding of Cloud technologies, Machine Learning (ML), Artificial Intelligence (AI) is helpful. You should be able to complete assigned duties with direction from management. In this position, you will routinely act independently researching and developing solutions to customer issues and working in collaboration with other teams across Oracle.
What You’ll Bring (Objective Minimum Qualifications):
To be considered for a Tech Analyst position in the Corporate Architecture organization, you must possess the Objective Minimum Qualifications (OMQs) below.
- time work experience in the technology field (excluding internships, research and/or teaching assistant roles, and military experience).
Familiarity with Cloud computing platforms; Machine Learning (ML) and Artificial Intelligence (AI)
Script, Shell Scripting, and J2EE Standards
OS, and Network Architecture
Customer Management:
- solving skills
Does this sound like you? If so, we hope to meet you!
Career Level - IC2
Responsibilities:
As a Technical Support Engineer in Middleware support team, you will offer customer facing
- critical technical support to assure the highest level of customer satisfaction. The main focus is to use automated technology and instrumentation to diagnose, document, and remotely resolve customer issues. You will be a member of the technical problem solving and avoidance team, routinely sought after to address complex critical customer issues.
- quality resolution of technical issue focusing on root cause analysis and prevention.
- solving process.
- team and
- product technical issues by working with resources from other groups.
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