Technical Support Specialist (Spanish Language Required)
The Technical Support Specialist (Spanish & English Speaker) is the primary customer facing contact for Consumers (B2C), Distributors and installers(B2B) of our products.
Your primary responsibility is to help customers to solve technical issues (post sales) and to answer any questions about the features and capabilities of the products (pre-sales). It will be the Technical Support Specialist's responsibility to replicate issues reported on the field. This role sits within Resideo's security division, resolving technical issues with our alarm systems.
JOB DUTIES:
- chat, social media coverage and web support) for the Resideo product portfolio
- and
- sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, product testing and other areas as related to system operation
- sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base
- ownership requires ongoing efforts to continuously create and enhance solutions in the database
- study and by attending relevant training sessions
YOU MUST HAVE:
WE VALUE:
WHAT'S IN IT FOR YOU:
#LI-AM3
#LI-HYBRID
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