Technical Authority Expert
Description
Join our Team
We are now looking for a Technical Authority Expert that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do
• Develop & maintain solutions based on automation use case candidates.
• Investigate the possible source of problems for the automation components
• Improve and drive recovery processes
• Provide domain expertise to domain support and automated operations team
• Provide domain expertise to automation and analytics team to support analytics and automation use cases
• Develop, maintain & improve automated Service Delivery methodologies.
• As a Billing engineer you will manage the clients Invoicing Calendar (Pre-invoicing, QA, Real runs, Post-invoicing, Monthly closures)
• Perform trend analysis to proactively detect possible failures. This shall ensure restoration and repair as a result of its own analysis or when prompted by automated operations or domain support Service Function processes.
• Guarantee that Ericsson delivers a technical solution in accordance to the agreed change request (specification) and in
- operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the service
You will bring
• Bachelor level, in engineering (IT, Telecom) or
• 3-5 years’ experience of BSS or application maintenance
• Charging or Billing experience would be a major advantage
Additional Requirements
• Solid Unix and SQL knowledge
• Good scripting experience
• Python and/or PL SQL is a plus
• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology
We offer you competitive benefits:
• 25 vacation days/year;
• Medical & life insurance;
• Career plan mentoring;
• Driven referral bonuses for recommending your friends to work at Ericsson;
• Work From Home & Flexible Working Hours;
• Flexible benefits from your favorite brands available on the flexible benefits portal;
• Gym subscription (available in flex benefits together with a series of other options);
• Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, Ed
X, TED Talks, Khan Academy,
• You
Tube, and the open web itself (learning platform
- enabled);
• In the case of travel, daily allowance, transport, and accommodation will be paid by the company;
• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
Get Matched
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Job titles of previous hires
Technical Expert
Previous hires also worked at
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What we offer you
Our culture
Built over a century of courageous decisions,
our core values of professionalism, respect,
perseverance and integrity shape everything
we do.
Learning and development
We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.
Reward and recognition
We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact
on our business success.
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