Technical Support Specialist with Spanish
The Technical Support Specialist (Spanish & English Speaker) is the primary customer facing contact for Consumers (B2C) of the Honeywell Home product range.
Your primary responsibility is to help customers to solve technical issues (post sales) and to answer any questions about the features and capabilities of the products (pre-sales). Your product portfolio will include heating control devices, different types of thermostats, security systems, Home Alarm Kits and their accessories, Quick Start Alarm Kits and their accessories, Doorbells).
JOB DUTIES:
- chat, social media coverage and web support) for the Honeywell product portfolio
- and
- sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.
- sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base
- ownership requires ongoing efforts to continuously create and enhance solutions in the database.
- study and by attending relevant training sessions
- season
YOU MUST HAVE:
WE VALUE:
WHAT'S IN IT FOR YOU:
#LI-AM3
#LI-HYBRID
Fii primul, care se va înregistra la oferta de muncă respectivă!
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