Regional After-Sales Specialist - Romania
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related
- sales services.
As Regional After-Sales Specialist you will:
- Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
- Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the
- sales projects development, execution and assessment. - Secure the quality of our service network by timely training, tooling and other supportive materials.
- Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
- Support the regional
- market activities and service campaign implementation.
Your profile:
- HBO+ (bachelor or master) working and thinking level, acquired by education or work experience.
- Customer service , Automobile related working experience.
- Affinity with electric mobility.
- Willing to travel on a frequent basis within the territory and abroad (including potential trips to China), indication 25% of your time.
- Strong communication and negotiation skills and excellent knowledge of English. Romanian and Chinese is a plus.
We offer:
- Performance and experience based competitive remuneration, pension plan.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and
- carbonization of the economy.
Our Purpose is to build a
- emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
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